Order Status 

 

How do I check the
status of my order?

It's easy to check the status of your order if you have an online store
account. Simply visit the website and click "Account" located in the
site's navigation. Once you have signed in, click "Account" and
you'll be taken to your account page where you can review your orders, edit
your profile, change your password, and more.

Please note: You cannot check the status of an order if you did not
create a store account when the order was originally submitted.


Tracking information is available for the following shipping methods:

 

• Two-day
  express 
• One-day
  express 
• Standard
  expedited 
• International
  rapid (USPS) shipping methods 
• Standard 

Your tracking number will be enclosed in the shipping confirmation email you
receive.


Expected delivery time for Standard delivery is 7-10 business days and
international delivery is 2-5 weeks. 

 

Backorder Information 

My item(s) is on
backorder, what does that mean?


Some items offered through the store may be on backorder. Backordered items are
not available to ship immediately but are expected to be in stock soon. Most
backordered items are available in 1 - 4 weeks, however some items take longer.
Please check the product description on the website for further information.
Payment for backordered items is not captured until the item ships.  

Please note: If your order contains both in
stock items and backordered items your order will not ship until the backordered
item(s) is available to ship. 

 

How Do Pre-Orders Work? 

Pre-Order Information


A Pre-Order is an order placed for merchandise with a designated future ship
date. The ship date given at the time of purchase is an estimated ship date and
is subject to change. You will be charged for your entire order at the time it is
placed. Your order will not ship until the pre-order item is available to ship.
Please note, due to the nature of pre-orders, they cannot be canceled or
modified. When your pre-order ships it uses the shipping method you selected
upon checkout. You can find your shipping method selection in your order
confirmation email. 

 

Shipping Policy 

 

Domestic Shipping 

What are the charges
for shipping inside of the US?


Shipping costs for US orders vary based on content and the destination. To
determine available shipping options and costs, please add all desired items to
your shopping cart and proceed to checkout. You will not be required to enter
any credit card information until after the shipping method is selected.


Please note that weight, dimension, and size may affect the total shipping cost
on some items. A tracking number is available for all U.S. shipments. The
quoted delivery time for each shipping method is an estimate. 

 

International Shipping (Including
Canada) 

 

What are your international shipping
charges? 

Shipping costs for international orders vary based on
content and the destination country. To calculate your shipping charge, please
add all desired items to your shopping cart and proceed to checkout. You are
not required to enter any credit card information until after the shipping
method is selected.


Please note that weight, dimension, and size may affect the total shipping cost
on some items.


International orders ship via one of the following shipping methods*:

 

• International
  Standard (8-24 business days) 
• International
  Expedited (6-14 business days) 

Please note, a tracking number is only available for International Rapid
deliveries.


International Standard orders are tendered to your local post office for final
delivery. Please contact customs or your local postal service if your order is
delayed, as it may have been held for inspection or duties/taxes. This is
applicable to all international shipping methods.


Due to international shipping laws/restrictions, we are not able to ship
lighters (other flammable items) and food products internationally.


We do not accept COD.


* The delivery time for each shipping method is estimated. 

 

How do I ship to a U.S. Military
address? 

Instructions for using U.S.
Military Addresses.


Please check with USPS for the latest guidelines for shipping to domestic or
overseas U.S. military bases: https://www.usps.com/ship/apo-fpo-dpo.htm


From the USPS website (3/30/2018)

 

Addressing Military and Domestic Mail 

Make sure you include the unit and box numbers, for
APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering
foreign mail networks, do not include city or country names in APO/FPO/DPO
shipping addresses.

Examples:


Army/Air Post Office (APO)

PFC JOHN DOE PSC 3 BOX 4120

APO AE 09021


Fleet Post Office (FPO)

SEAMAN JOSEPH SMITH

UNIT 100100 BOX 4120

FPO AP 96691


Diplomatic Post Office (DPO)

JOHN ADAMS

UNIT 8400 BOX 0000

DPO AE 09498-0048

Please note: We are not responsible for shipments once they have
been delivered to the local USPS facility. Tracking information is not
available for shipments to APO/FPO boxes for security reasons. Shipments
through the U.S. Military Post Office may have a longer transit time than is
listed at checkout.


To get more specific shipping restrictions for a Military Post Office ZIP Code,
you can:

 

• Visit
  the Military Postal Service Agency's website 
• Get
  additional information on diplomatic mail by emailing
  DPO-Answerperson@state.gov 
• Ask
  your local Post Office 
• Call
  USPS Customer Service at 1-800-ASK-USPS (1-800-275-8777) 

 

 

FEES 

 

International Taxes and Duties 

How do you calculate
International taxes, customs fees, or duties?


If your order is shipping outside of the US, you are likely to be charged
customs fees (taxes, duties, processing fees, etc.) before delivery can be
completed. The shipping charges applied to your order do not include customs
fees. For any issues regarding customs or duty fees, please contact your local
customs office. These fees cannot be refunded, as they are not charged by us.
If you refuse to pay the customs fees when your order arrives, the shipment
will be returned.


Unfortunately we are unable to estimate customs fees, taxes, duties, etc. The
delivery of your order could be delayed due to customs processing. If your
order does not arrive in a reasonable amount of time, you should check with
your local customs office to see if they are holding the package for payment of
fees. Also, please be aware that some customs offices will send a separate
invoice for your customs fees that could arrive several weeks after you receive
your shipment.

Please be familiar with the customs charges in your country before you
order.

Please note: Due to International shipping laws, we cannot declare
merchandise as a 'Gift' on customs forms.  

 

 

Service 

 

How Do I Change or Cancel an Order? 

Can I make changes to my order?


 

Please note that we are unable to cancel, change, combine
shipping or add items to an order once has been submitted.  

 

Credit Card Decline 

My credit card was
declined, can I still place my order?


Unfortunately we are not provided reasons as to why a credit card payment was
declined. Please reach out to your credit card provider for clarification and
further assistance. You are welcome to process your order with a different
credit card or PayPal. 

If your question was not answered here please contact us at customerservice@lnmerch.com or 800-767-7160